RETURN & REFUND POLICY
↩️ RETURN & REFUND POLICY
⏰ RETURN WINDOW
• 30 days from delivery date
• EU customers: 14-day cooling-off period
• Must have proof of purchase
✨ ITEM CONDITION REQUIREMENTS
• Unused/unworn condition
• Original packaging
• All tags attached
• Receipt/proof of purchase included
📧 HOW TO START A RETURN
• Email: purekatze.store@gmail.com
• Wait for return authorization
• Receive return shipping label
• Follow provided instructions
📍 RETURN ADDRESS
3871 rue du lac-noir
Thetford Mines, Quebec
Canada, G6H 1T1
⚠️ NON-RETURNABLE ITEMS
• Perishable goods
• Custom products
• Personal care items
• Sale items
• Gift cards
• Hazardous materials
🔄 EXCHANGES
• Return original item first
• Place new order once return accepted
• Faster process than direct exchange
🛡️ DAMAGES & ISSUES
• Inspect upon delivery
• Report damages immediately
• Contact us for wrong items
• Photo documentation helpful
💰 REFUND PROCESS
• Inspection upon receipt
• Approval notification sent
• Refund to original payment method
• 10 business day processing
• Bank processing time additional
⚡️ EU CUSTOMER RIGHTS
• 14-day return window
• No reason needed
• Same condition requirements
• Original packaging needed
📱 CONTACT US
• Email: purekatze.store@gmail.com
• Response within 24 hours
• Return status updates available
⭐️ IMPORTANT NOTES
• Unauthorized returns not accepted
• Keep tracking information
• Package securely for return
• Include order information
✅ REFUND TIMELINE
• Processing: Up to 10 business days
• Bank processing: Additional time
• Follow up after 15 business days
❓ QUESTIONS?
Contact us at purekatze.store@gmail.com
We're here to help!