FAQ
❓ FREQUENTLY ASKED QUESTIONS
🛍️ ORDERING
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Google Pay.
Q: Is my payment information secure?
A: Yes! All payments are processed through Shopify's secure payment system with SSL encryption.
📦 SHIPPING
Q: How much is shipping?
A: We offer flat rate shipping of $15 CAD. FREE shipping on all orders over $50 CAD!
Q: How long will my order take to arrive?
A: Orders typically arrive within 3-7 business days after processing (1-2 business days).
Q: Do you ship internationally?
A: Currently, we only ship within Canada and the United States.
↩️ RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, with tags attached.
Q: How do I start a return?
A: Email us at purekatze.store@gmail.com to initiate your return. We'll provide a return shipping label and instructions.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive your return. Bank processing may take additional time.
🎁 PRODUCTS
Q: Are your products guaranteed?
A: Yes! We stand behind the quality of our products. If you're not satisfied, contact us within 30 days.
Q: What if I receive a damaged item?
A: Please contact us immediately with photos of the damage, and we'll make it right.
Q: Can I modify my order after placing it?
A: Contact us immediately at purekatze.store@gmail.com. We'll try to accommodate changes if the order hasn't shipped.
💳 ACCOUNT & PRIVACY
Q: Do I need an account to order?
A: No, you can check out as a guest. However, an account makes future orders easier.
Q: Is my personal information secure?
A: Yes! We use industry-standard security measures to protect your data.
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships.
🤝 CUSTOMER SERVICE
Q: How can I contact customer service?
A: Email us at purekatze.store@gmail.com or call (418) 333-3460.
Q: What are your business hours?
A: We respond to emails within 24-48 hours, 7 days a week.
Q: Do you offer wholesale options?
A: Please contact us directly to discuss wholesale opportunities.
❗ STILL HAVE QUESTIONS?
Contact us at purekatze.store@gmail.com
We're here to help!